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In case of choosing the FCA (self-collection) delivery option, the Buyer is obliged to arrange and bear the costs of transportation of the purchased goods.
The Buyer shall:
Where the final destination of the goods is outside the European Union, the Buyer shall provide the Seller within fifteen (15) days of collection with the relevant export and customs documents, including confirmation of customs clearance and proof that the goods have left the territory of the European Union. Failure to provide such documentation within the specified period shall entitle the Seller to charge the applicable VAT rate and issue an additional invoice for the corresponding VAT amount.
Where the Buyer chooses delivery to a pre-agreed address (CPT), the Seller shall arrange transportation of the goods to the agreed destination through a third-party carrier.
Prior to shipment, the Buyer shall be informed of the estimated transportation costs and the expected delivery timeframe. Unless otherwise agreed, the Seller reserves a delivery period of up to fourteen (14) calendar days from the date of shipment. The Buyer acknowledges that the goods may be sourced from abroad and that delivery times may vary accordingly. Should a delay occur, the Seller shall inform the Buyer without undue delay by e-mail or telephone.
The Seller shall not be liable for delays or failure to deliver caused by circumstances beyond its reasonable control, including but not limited to force majeure events, changes in laws or governmental regulations, natural disasters, acts of war, civil unrest, strikes, labor disputes, transportation disruptions, or other events affecting the Seller, its suppliers, or carriers. In such cases, the delivery period shall be extended for the duration of the relevant impediment.
To the maximum extent permitted by applicable law, the Buyer shall not be entitled to claim damages, penalties, or other compensation arising solely from such delays or non-delivery. In such circumstances, the Seller may, at its discretion, offer an alternative product, arrange a substitute delivery, or propose another commercially reasonable solution.
The Buyer shall ensure that the agreed unloading location is accessible and suitable for delivery. Any additional costs resulting from the Buyer's failure to accept delivery, provide accurate delivery information, or ensure suitable access shall be borne by the Buyer.
Risk of loss of or damage to the goods shall pass to the Buyer upon delivery and unloading of the goods at the agreed delivery address. From that moment, the Buyer shall bear full responsibility for the goods, including any subsequent transportation, handling, storage, or use.
Acceptance of the goods by the Buyer constitutes a fundamental contractual obligation.
In the event that the Buyer unreasonably refuses or fails to accept delivery of the goods for reasons attributable to the Buyer, the Seller shall be entitled to recover all resulting costs, damages, storage charges, return transportation costs, and any other losses incurred. The Buyer undertakes to reimburse the Seller for such costs and damages upon demand.
The Seller shall be responsible for any loss of or damage to the goods occurring during transportation until delivery at the agreed destination. Upon delivery, the Buyer shall immediately inspect the goods and their packaging for any visible damage, shortages, or other defects.
The carrier shall be given the opportunity to witness the inspection. If any visible damage, shortage, or discrepancy is identified, the Buyer shall record the details on the carrier's delivery note or acceptance protocol and obtain the carrier's written confirmation before accepting the shipment.
The Buyer should not accept goods that are visibly damaged unless the damage is properly documented in writing by the carrier. Failure to record visible damage or shortages at the time of delivery may result in the rejection of any subsequent claim relating to such damage or shortages.
Where immediate inspection is not reasonably possible at the time of delivery, the Buyer shall inspect the goods without undue delay and notify the Seller in writing of any concealed damage, shortages, or discrepancies immediately upon discovery, providing appropriate photographic evidence and supporting documentation.
Claims relating to transportation damage, shortages, or missing goods may only be considered if the Buyer has complied with the inspection and notification requirements set out above.
By signing the delivery note, acceptance protocol, or any equivalent proof of delivery without reservation, the Buyer confirms that the goods have been delivered in the agreed quantity and apparent condition and that no visible damage or shortages were identified at the time of delivery.
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